Refund policy

At Zendrix, we strive to offer you a seamless and transparent shopping experience. Please read our return and exchange policy carefully to understand how we can best assist you.

  1. Request Period:
    We understand the importance of timely decisions. Therefore, you have a 3-day window from the date of receiving your order to initiate a return or exchange. Simply contact our support team via WhatsApp or email with your order number and details, and we'll guide you through the process.

  2. Item Condition Requirements:
    To ensure that all returns are processed smoothly, please make sure that the items are returned in their original, unworn, and unwashed condition. All original tags and packaging should be intact. This helps us quickly verify the item’s condition and process your request efficiently.

  3. Exchange Policy:
    We are happy to facilitate exchanges if you need a different size or prefer another product. If the new item is of higher value, you will simply pay the price difference. If it is of lower value, we will refund the difference directly to your original payment method. This way, you only pay for what you actually keep.

  4. Refund Policy:
    We issue monetary refunds only in cases where the product you received was damaged due to an error on our part. In all other scenarios, returns will be handled as exchanges or store credit to ensure a fair and flexible solution for you.

  5. Return Shipping:
    Please note that customers are responsible for return shipping costs. Once we receive and inspect the returned item, we will promptly process your refund or exchange according to this policy.

Thank you for choosing Zendrix. We are committed to making your return, refund, or exchange process as smooth and professional as possible.

Need Help? Contact Us!

If you have any questions or need further assistance, feel free to reach out to our Zendrix support team. We're here to help!

  • Email: zendrixclo@gmail.com

  • WhatsApp: +91 96884 19786

We usually respond within 24 hours on business days. Thanks for being with Zendrix!